Help and support
Ordering and payments
- How to place an order at Vision Store
- Updating or cancelling my order
- Accepted payment methods
- Vision Store gift cards
- Customer accounts and login help
- Tax invoices and receipts
- Ordering and payment FAQs
Delivery and tracking
- Delivery and handling policy
- Track my Vision Store order
- International orders
- Click and collect
- Delivery and tracking FAQs
Our stores
NDIS participants
- About NDIS and Vision Australia
- Ordering NDIS consumables
- How to pay for NDIS consumables
- NDIS participants FAQs
Department of Veterans’ Affairs support and ordering
- Department of Veterans’ Affairs support at Vision Store
- For Department of Veterans’ Affairs clients
- For healthcare professionals
Policies and returns
- Change of mind policy
- Warranty and returns process
- Vision Store pricing policy
- Consumer guarantee policy
- Policies and returns FAQs