Tracking your order

After ordering online, you will receive an email confirmation containing your order details (if you have provided an email address). 

Please note that for special orders the delivery can take up to six weeks and this is stated in the product details, where relevant or advised if a product is on back order with one of our international suppliers.

Vision Australia endeavours to deliver any goods, services, or merchandise ordered within 2 to 14 working days, from confirmation of your order.  If the goods are not received within this time, the Customer should contact Vision Australia on 1300 84 74 66 to notify the delay and ensure that the purchase has been processed.

Incorrect delivery address/returned goods

If an incorrect delivery address is provided or a package is returned to us as undeliverable, a freight charge will apply to send it again.  This charge will be dependent on the location and size of the delivery.

We will provide you with a quote and invoice for payment. Any applicable freight charges must be paid before products are shipped.

Product returns

Products can be returned for a full refund of the invoiced price (exclusive of any shipping charges), when received within 30 days of receipt of goods, un-used and in saleable condition.

If you receive a product that is defective or has been damaged in transit, contact us immediately at visionstore@visionaustralia.org or call 1300 84 74 66 and we will arrange for an immediate replacement (subject to availability) at no additional cost.

For more details, refer to our Returns Policy.