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FAQ's

Password

If you have forgotten your password you can request a new one to be sent to you. Simply go to the Login/Register page and click on "Forgot your password".

Registering

If you have registered on Vision Australia’s website or Library you will need a separate registration to purchase from our shop.

Customers outside Australia

If you live outside Australia, please call +61 1300 84 74 66 to order products from the Vision store or email visionstore@visionaustralia.org.

Card Security Code (CSC)

The CSC (or CVV2 number) on your credit/debit card is a security measure banks require for all transactions where the cardholder is not present. Since the security code is listed on your card and not stored anywhere else, the only way to know the correct number is to physically have possession of the card itself.

Most credit/debit cards display the three digit code on the back of the card, after the card number in the signature strip.

If you cannot find your CSC, please contact your card provider.

Cookies

In order to get the most out of this site you must have JavaScript and Cookies enabled on your web browser. Please refer to your browser help for guidance on how to check this.

Accepted Cards

We accept most major credit/debit cards.

Saving Payment Details

If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order. You will be required to re-enter your three digit CSC number for each order payment as a security measure. You can also track your order status and order history.

Your password is unique to your email address and ensures that your account details remain secure. You can access your account information at any time to edit any of your account details.

Each time you return to this site, remember to sign in using your email address and password.

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