About us

The Vision Australia – Vision Store features a great selection of daily living aids and assistive technologies for people with blindness or vision impairment and our range is growing.

We’ve made it easy to shop online in a way that best suits you – and you can also view a selection of our products in store or book a home visit by one of our professional service providers.

We're sorry that once you’ve placed your order, then it is not possible to change it online. If you change your mind or wish to adjust your order, just call us on 1300 84 74 66 (or email visionstore@visionaustralia.org outside of business hours) and we'll make the necessary changes. Please note, we endeavour to ship all orders within 24 hours of receipt of the order, so changes to any order already dispatched may incur a warehouse and additional mail fee.

Customer Satisfaction Guarantee

Our goal is to provide a simple and supportive shopping experience where customers can choose from a large range of quality healthcare equipment, irrespective of time or location. Customer satisfaction is our main priority. If you are not satisfied with the quality of our product or service, please let us know so we can resolve the problem immediately.

All income generated by Vision Store supports the services of Vision Australia.

This shop is operated by Vision Australia ABN 67 108 391 831 ACN 108 391 831

Pricing

Unless specifically stated by Vision Australia, all products and services are priced in Australian dollars (AUD) and GST inclusive, and are intended for purchase and shipment within Australia. All credit cards are charged in Australian dollars.

Our Products

If you have further questions about any of the products featured on our webshop or would prefer to order over the phone, simply call 1300 84 74 66 between 9am and 5pm AEST on weekdays and a member of our team will be glad to assist you.

Our aids and technology products can help you to enhance your functional independence at home, at work, and in your local community, ensuring you can live the life you choose.

Living aids and assistive technology can include equipment to enhance and support your independence, including (but not limited to):

  • day-to-day living aids in the home

  • phones and magnification technology, and

  • modifications to your environment.

A range of living aids and assistive technology can be viewed and trialled at our Vision Stores. Vision Store’s team and our trained service professionals are available to provide you with information and advice, to ensure you make informed choices about the aids and technology best suited to you.

Payment Methods

Online payment for products can be made by a MasterCard or Visa credit card, American Express or Diners Club. 

If you do not wish to order these products online or prefer to pay via cheque or money order, please call 1300 84 74 66 to order.

Usernames and Passwords

If you want to purchase something from the Website, you have the option of registering an account with us. Having a registered account will enable you to use the fast-track checkout and have access to your order history. If you decide to register, you will be asked to provide your email address and password during the registration process.

You must keep your password confidential at all times, and must not disclose the password or permit anyone else to use your password. Any breach of the Terms and Conditions of Website Use or the Sale Terms by anyone to whom you disclose the password will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms. We shall not be liable to you for any loss or damage which may arise as a result of your failure to maintain the confidentiality of your password.

In the event of any failure or error in the operation of a password, or you become aware or suspect that someone has used a password without your knowledge, you should cease using the password and notify us immediately.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or due to incorrect information received from our suppliers, Vision Australia have the right to cancel the order.

Warranty Disclaimer

We have taken every care in the preparation of the content of this Website. However, to the maximum extent permitted by applicable law including the Australian Consumer Law which provides statutory warranties and guarantees that cannot be modified or excluded, we disclaim all warranties, express or implied arising from the content, and in particular make no representation or warranties that our products or services will suit your personal circumstances, or that this website will be available on a continuous or timely basis, will be uninterrupted or will be error free.

Our Website contains information about products or services that may or may not be available outside the country of origin, or may be available under different trade names or trademarks. Nothing on our website shall be construed as an offer to sell any product or service to any particular customer or in any particular jurisdiction. We reserve the right to accept or reject any offer to purchase any products or services.

In line with a policy of continuous improvement, we reserve the right to modify designs without prior notice. Changes are periodically added to the information on our Website. The material presented is for general information only and may include inaccuracies. For further information regarding products or services please contact Vision Australia by email to visionstore@visionaustralia.org or by calling 1300 84 74 66.