Click & Collect

How it Works

Shop from the comfort of your home and we will prepare your order and have it ready for you to collect at your chose Vision Australia store in just three easy steps.

  1. Shop online and choose click and collect as your delivery option
  2. Choose your nearest store
  3. Collect your Vision Australia product from your chosen store 

We will let you know via email when your items are available for collection from your chosen store. When you arrive at the store please speak to one of our friendly staff members who will ask to Any confirm your details by photo ID.
In the unlikely event that we cannot fulfil your order, you will receive an email notifying you of the unavailable item/s and we will contact you to discuss your available options. If you have not collected your order after 7 business days, we will contact you by email to discuss what other delivery options are available. Click and Collect purchases are subject to all standard Vision Australia Vision Store terms and conditions.

Terms and conditions

  • Please allow up to 2 business days for your order to be processed and ready to collect. You will receive an email once your order is ready for collection.
  • Please collect your order within 7 business days from receiving your “Ready for collection” email. If you require more time, please contact us at  [email protected] or contact us on 1300 847 466 to let us know when you will be able to collect your order.
  • We are not able to make any changes to an order once it has been placed. If you need the order to be cancelled, please contact us at [email protected] or contact us on 1300 847 466.
  • In the event you wish to return or refund your order, please contact us at [email protected] or contact us on 1300 847 466.